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Shipping
& Returns

Every order is dispatched with the same care that goes into creating each piece. Complimentary worldwide shipping, always.

Complimentary Shipping

Free on every order, worldwide

We offer complimentary express shipping on all orders regardless of value. All duties and taxes are included in the price displayed at checkout — no hidden costs, ever.

Free Returns

14 days from date of receipt

If a piece is not right, return it within 14 days in its original, unworn condition with all tags attached. We will arrange collection from your address at no cost.


Delivery

Estimated Delivery Times

Orders are processed within 1–2 business days and dispatched via our preferred premium courier partners. You will receive a tracking link once your order leaves our atelier.

Region Countries Estimated Delivery Shipping Cost
Nepal & South AsiaNepal, India, Sri Lanka, Bangladesh2–4 business daysComplimentary
EuropeFrance, UK, Germany, Italy, Spain & more3–5 business daysComplimentary
North AmericaUnited States, Canada4–7 business daysComplimentary
Asia PacificJapan, South Korea, Australia, Singapore3–6 business daysComplimentary
Middle EastUAE, Saudi Arabia, Qatar4–6 business daysComplimentary
Rest of WorldAll other destinations5–10 business daysComplimentary
Please note: Delivery times are estimates and may be affected by customs clearance, public holidays, or courier delays outside our control. All duties and taxes are pre-paid — your parcel will not be held at customs.

Returns

How to Return

01

Contact Us Within 14 Days

Email us at [email protected] or use the Contact page, quoting your order number. Please include the reason for your return — your feedback helps us improve.

02

Receive Your Return Label

We will send a prepaid return shipping label to your email within 24 hours. No printing required if you use a digital label compatible courier drop-off point.

03

Pack & Dispatch

Repack the garment in its original tissue wrapping with all tags still attached. Drop it at the designated courier location or request a home collection.

04

Refund Processed

Once we receive and inspect your return, a full refund to your original payment method will be issued within 3–5 business days. You will receive an email confirmation.

Return eligibility: Items must be unworn, unwashed, and in original condition with all Atelier tags attached. Garments showing signs of wear, alteration, or damage will not be accepted. Final sale items are non-returnable.

Questions About Your Order?

Our client services team responds within one business day.

Get in Touch